Clarity of integrating sustainability into the overall experience
Waiter/head waiter/other staff are engaged in issues of tube durability and integrate these into the overall experience of the guest.
Proactivity in recommendations
Ability to influence the guest in a more sustainable direction during the visit; to make the guest choose sustainable options in preference to conventional ones. Applies to both food and coffee, wine and beverages.
The person in question should be an ambassador for sustainability issues – and act clearly and frequently in the process of communicating his involvement in social media and in other channels